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FREQUENTLY ASKED QUESTIONS
Below you’ll find clear answers to common questions about our products, shipping, returns, and more.
For anything not addressed here, please contact us directly.
General Info
Yes — Wander & Wild Home is proudly Australian-owned and run from our warehouse on the Mornington Peninsula, VIC. All orders are handled and dispatched by locally by our own internal team.
We will soon be offering Click & Collect services from our showroom located in Dromana - Contact us for more information and stay tuned for stay tuned for updates.
Orders, Shipping & Tracking
All in-stock orders are dispatched within 1–3 business days. Orders placed after Thursday evening may be held until Monday dispatch as most couriers do not operate over the weekend.
We offer flat-rate shipping Australia-wide:
Orders $0–$49 → $11.90
Orders $50–$99 → $13.90
Orders $100–$149 → $15.90
Orders $150–$249 → $18.90
Orders $250+ → Free Standard Shipping
Note: Rates apply to metro areas. Remote, oversized, or bulky items may incur a surcharge. You can find our Shipping Policy in full HERE.
Yes — international shipping is available by request. Email us at info@wanderandwildhome.com with your address and items of interest for a tailored quote. Please keep in mind some larger and fragile items may not be suitable for international shipping.
Absolutely. Tracking is provided via email once your parcel leaves our hands. If you haven’t received tracking details after 3 business days, please check your spam folder & otherwise get in touch.
If your order hasn’t been packed or shipped, we’ll do our best to help. Please contact us as soon as possible with your order number.
Restocks & Preorders
Many of our pieces are limited, one-of-a-kind, or handpicked in small batches — so restocks vary. You can sign up for restock alerts on the product page or reach out for updates.
Returns, Damage & Payments
We accept returns for credit, exchange, or refund on eligible items, provided you contact us within 7 days of delivery. Items must be unused, unaltered, and returned in original condition with protective packaging.
Clearance items are final sale and not eligible for return. Return shipping costs are the responsibility of the customer. For full details and to check your eligibility, visit our Returns & Exchanges page.
Parcel protection is automatically pre-selected at checkout via Shiptection. This service covers loss or damage during delivery and allows for fast, simple claims directly through their website.
If you choose to remove this protection at checkout, Wander & Wild cannot be held responsible for any issues that occur once your parcel leaves our care.
Should your parcel arrive damaged or go missing, please contact Shiptection directly to lodge a claim. You’ll need your tracking number and order details to proceed.
We accept credit cards, PayPal, Apple Pay, and Buy Now Pay Later services including Afterpay, Shop Pay, and Zip. All payments are securely processed, and prices are displayed in AUD.
We do not currently offer wholesale supply to retailers. Our designs are exclusive by nature, created to offer a thoughtful alternative in an often saturated market — not mass-produced or widely distributed.
We welcome trade enquiries from interior designers, property stylists, and design professionals seeking distinctive, artisan-crafted pieces for their projects. Please reach out via our Contact Page with a brief overview of your business and the pieces you’re interested in. We’ll be in touch to discuss how we can support your upcoming projects.
